Dive deep into the world of Data & AI. This podcast is your one-stop-shop for all things data & AI. Stay up to date on industry trends, learn from seasoned data professionals, and follow along as we unpack complex data topics with new guests every episode. We’ll be covering a wide range of topics, from the basic data training on tools like Excel and SQL to in-depth discussions around ethics and biases in AI. The podcast features interviews from industry experts, data leaders, and the next generation of data innovators. Produced by Harnham x Rockborne.
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Dive deep into the world of Data & AI. This podcast is your one-stop-shop for all things data & AI. Stay up to date on industry trends, learn from seasoned data professionals, and follow along as we unpack complex data topics with new guests every episode. We’ll be covering a wide range of topics, from the basic data training on tools like Excel and SQL to in-depth discussions around ethics and biases in AI. The podcast features interviews from industry experts, data leaders, and the next generation of data innovators. Produced by Harnham x Rockborne.
Episode 18: Beyond the Numbers: Humanising Your Customer Data
The Data And AI Podcast
50 minutes 17 seconds
6 months ago
Episode 18: Beyond the Numbers: Humanising Your Customer Data
In this episode of The Data & AI Podcast, Lloyd Dunstall, Principal Recruitment Consultant at Harnham, is joined by Abi Hough, a seasoned consultant specialising in optimisation and user experience. Abi shares insights from her 20+ years in the industry, discussing why relying solely on data can lead to poor decisions and how combining analytics with a deep understanding of user behaviour can drive better outcomes. They cover: • The risks of data-only decision-making • How to blend data with user research • Real-world examples where human insight improved business performance • The importance of storytelling in data analysis If you want to learn how to improve customer experience, retention, and revenue by looking beyond the numbers, this episode is for you.
The Data And AI Podcast
Dive deep into the world of Data & AI. This podcast is your one-stop-shop for all things data & AI. Stay up to date on industry trends, learn from seasoned data professionals, and follow along as we unpack complex data topics with new guests every episode. We’ll be covering a wide range of topics, from the basic data training on tools like Excel and SQL to in-depth discussions around ethics and biases in AI. The podcast features interviews from industry experts, data leaders, and the next generation of data innovators. Produced by Harnham x Rockborne.
