It's not the product, but its the people that represents the brand. If you own a business or even if you are an employee, everyone should invest and be able to give good Customer Service. After more than a year of lockdown in the Philippines with stress, anxiety, and fatigue taking its toll on the people, going the extra mile not only improves your company's reputation, but it can also help brighten up your customer's day. On this episode, Kimmy and Jon share their experiences of good and bad service, while Kimmy also shares some tips he personally picked up after years of working in the BPO industry.