🚀 From Zero Tickets to High-ROI: AI + DEX in 2026 (w/ Samuele Gantner and Vedant Sampath)

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The DEX Show: A Show for IT Change Makers

Nexthink

210 episodes

1 week ago

The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind.
If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you.
Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.

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🚀 From Zero Tickets to High-ROI: AI + DEX in 2026 (w/ Samuele Gantner and Vedant Sampath)

The DEX Show: A Show for IT Change Makers

47 minutes

1 week ago

🚀 From Zero Tickets to High-ROI: AI + DEX in 2026 (w/ Samuele Gantner and Vedant Sampath)

Kicking off 2026, Tim and Tom welcome Nexthink Chief Product Officer Samuele Gantner and first-time guest CTO Vedant Sampath for a candid “three pillars” deep-dive on enterprise AI. They explore how AI is reshaping product and engineering: new tooling, new development cycles, and the shift from deterministic software to probabilistic agents—plus the critical role of evals, benchmarks, guardrails, and performance. Then they unpack Nexthink’s three-pillar framework: AI for IT (proactive operations and the path to zero tickets), AI for employees (trusted, contextual self-help via Spark), and AI for the business (visibility, governance, and measurable ROI).

Tom also pays tribute, on behalf of the DEX Show team and Nexthink, to the late Alan Nance—remembering a generous, funny, and foundational voice in the DEX community.

Learn more about Spark, The World’s Most Powerful DEX Agent for Employees here

Download The First Annual Workplace Productivity Report here