Doug Fine and Laura Sukorocoff talk about the final Leadership trait covered in her book, "It's Not Them, It's You: Why Employees "Break Up" With Their Managers and What To Do About It." That trait is "trust."
She tells the true story of Tom who, like most people, began his new job with high enthusiasm. It was a good fit and he believed that he could learn and grow a lot working from the owner of a small training company. However it was not long before there were signs that Tom joined a company that might not have been financially strong enough to support him as an employee. Tom's trust in the company and his manager was being eroded by a series a things that happened to him. Although Tom enjoyed the work, promises made to him were not fulfilled and his manager was becoming unreliable and untrustworthy. Tom had to look for another job as a result.
Laura emphasizes that you cannot have a effectively operating organization without sufficient trust between the people and especially between a manager and her team. There are significant business costs associated with a low trust work environment. Especially now, in a global pandemic, foundational physical and safety needs are being threatened by companies towards their people. Things are particularly uncertain now and it is extremely important to maintain mutual trust to weather the storm together.
Another aspect touched upon in this conversation are actions to take when a manager does or says something to damage trust with their people. Laura lays out the steps that must occur for there is to be a chance that trust can be reestablished.
Here's a link to Laura's book. It will greatly benefit a manager / leader at any stage of their career. We think it would be a great addition to a management library. https://tinyurl.com/y3fe2k2c
Laura Sukorocoff can help you personally or bring her expertise to your workplace. She helps everyone she encounters to grow!
Her email: laura@cchangelearning.com