Doug Fine meets again with Laura Sukorokoff, Author of "It's Not Them, It's You: Why Employees "Break-Up' with Their Managers and What To Do About It."   

After a few minutes talking about the woeful state of good training and preparation for a management roles, Laura and Doug get to the crux of the episode discussing a very good employee named Emily. She suffered an unfortunate injury and she could not work at 100% for a period of time. Her manager displayed a clear lack of empathy, and Emily began to feel lost and alone on her work team. Laura shares why empathy is a key trait that managers need to have if they want to get the best work from people. But in workplaces where human-centered leadership is not practiced often a manager's response to a vexing issue for an employee is "Suck It Up and Deal." Empathy from a manager towards their people is important because they need to be interested in what is happening in their peoples' lives. Again, regular relationship-building 1:1 meetings with people is the surest way that relationships can grow and empathy for people can be discovered by knowing them better. 

Here's how to get to know Laura:  

First, here's her book: https://tinyurl.com/yydgmxxg 

Laura’s Website: https://www.cchangelearning.com/

Laura’s LinkedIn Profile: linkedin.com/in/laurasukorokoff 

Laura’s email: laura@cchangelearning.com