In this BookCast Tracy and Doug Fine talk in depth about his two books. Discussing Engagement MAGIC, Tracy disputes the myth of awful employee engagement in today's workplaces. It's not as dire as you might hear about. Actually, Tracy's data show engagement to be stratified in to 4 levels. But common understanding claims that a mere 25-30 are fully engaged in their jobs and the rest are disengaged. Tracy explains how a simple look at work groups will dispel any notion that 70% of the country are disengaged at their work. We also discuss other important aspects of engagement: That it is a 50-50 proposition, that there is a data-driven model that, when understood, can help leaders and their teams better understand and participate in working towards their own engagement - it's the MAGIC model and you will come to understand the role it plays in organizations that want to amp up engagement. Speaking about Tracy's 2nd Book, The Employee Experience, he shares that most organizations are looking in the wrong place to improve their customers' experience. The main thing that brings about a great customer experience, is designing the best employee experiences across the board in everything that occurs. Delighted customers come from delighted and nurtured employees. There is a connection with the MAGIC Model here too. Highly engaged employees will have the best Employee Experience. We unpack a lot in this BookCast and we think it can help in meeting your employee engagement, employee experience, and customer experience goals and objectives.
Tracy is the CEO of DecisionWise and has over 25 years of consulting experience and organizational measurement and improvement activities world-wide.
You can find out more about Tracy and his company and work here:
decision-wise.com (Company Website)
Employee-X.com (Company Website)
engagementmagic.com (Company Website)
Twitter: @TracyMaylett