Collaboration is the key with the implementation of the "BoilerBot," an AI-powered automation solution designed to streamline tasks like password resets, account setups, and invoice processing.
Within a matter of months, this innovation not only saved Purdue University hundreds of thousands of dollars but also significantly reduced wait times for students seeking IT assistance, fostering a better overall experience. The success of this project has paved the way for Purdue's broader digital transformation journey, leaving them asking, “What can we do together next?
Join us as we discuss:
- Where the project with Purdue University primarily focused its automation efforts
- How the implementation of automation impacted wait times for students seeking IT support
- How the success of this project has influenced Purdue University's future digital transformation initiatives
