Send us a text Special guest host Kim DeCarolis joins Carl for a lively dive into the week’s biggest restaurant and tech stories for the last episode in Season 2. They start with American Express’s growing influence in restaurant loyalty and ask whether Amex has become the new partner of choice. Then they turn to Chipotle, where CEO Scott Boatwright is refocusing the brand around digital order accuracy — a move that says a lot about how consumer expectations have shifted. Next up: Yelp’s new ...
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Send us a text Special guest host Kim DeCarolis joins Carl for a lively dive into the week’s biggest restaurant and tech stories for the last episode in Season 2. They start with American Express’s growing influence in restaurant loyalty and ask whether Amex has become the new partner of choice. Then they turn to Chipotle, where CEO Scott Boatwright is refocusing the brand around digital order accuracy — a move that says a lot about how consumer expectations have shifted. Next up: Yelp’s new ...
Send us a text What’s Inside This Episode? 00:00 – Live from the National Restaurant Show Carl visits Chicago and joins Rich Faltot at Point B’s new Restaurant Technology Innovation Center. “We're stood in a room with 70 screens — and not one is for show.” 01:00 – Why restaurant tech stacks are broken Legacy systems, data silos, fragmented integrations, and the cost of doing nothing. POS replacements are “open heart surgery” for restaurantsTransformation takes 18–36 months on averageSucces...
The Digital Restaurant
Send us a text Special guest host Kim DeCarolis joins Carl for a lively dive into the week’s biggest restaurant and tech stories for the last episode in Season 2. They start with American Express’s growing influence in restaurant loyalty and ask whether Amex has become the new partner of choice. Then they turn to Chipotle, where CEO Scott Boatwright is refocusing the brand around digital order accuracy — a move that says a lot about how consumer expectations have shifted. Next up: Yelp’s new ...
