In this episode of The Disruptive Chef Entrepreneur, host Christian J. Fischer sits down with Kelly Grogan, founder of Crumbs, to explore how genuine hospitality, smart systems, and meaningful customer connection can transform a restaurant’s success from the inside out. Kelly shares her journey from scooping ice cream in 100-degree heat to becoming a leading voice in catering, sales, and hospitality strategy, revealing how small touches, relationship-driven service, and a customer-first mindset drive lasting growth. Together, they unpack the myths surrounding hustle culture, the danger of burnout in food service, the power of building trust over transactions, and the importance of developing systems that support both operators and teams. This conversation is packed with wisdom, heart, and practical insights for anyone looking to elevate their business while keeping the true spirit of hospitality alive.
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