Accidental career

In this episode of The Education Road, we sit down with Susan, whose path has been anything but linear. What began as a philosophy major at McGill turned into a detour where she found herself working alongside pioneers of the early internet. That unexpected turn launched a career in technical writing, content creation, and eventually customer education! Fields that she never planned to enter but came to love.

Susan reflects on her years as a technical writer and her transition into leadership roles that taught her the messy, rewarding art of managing people.

Now in marketing, Susan talks about why communication skills matter more than ever, and how curiosity and adaptability shaped her career. Along the way, we dive into her love of reading, her belief in lifelong learning, and her thoughts on how AI is changing the craft of writing without replacing the need for human voice.

If you’ve ever felt uncertain about your path—or wondered how a career could unfold without a master plan—Susan’s story is proof that accidental turns can lead to extraordinary places. And yes, those em dashes were not AI!