No one wants a client to find errors in their eLearning. And we hope users don't have to report that a button didn't work correctly. For an industry that is steeped in technology, our quality assurance practice is subpar. Now I know some of you may have it together and your organization has quality assurance and quality control procedures. But many of us need help with effective quality practices. And that's why in this episode, I speak to Hadiya Nuriddin, who helps organizations institute quality assurance programs.

You may know Hadiya for her work in storytelling and as the author of the book StoryTraining. She has degrees in curriculum studies and in writing and is a Certified Professional in Learning and Performance. Hadiya has two decades of experience in learning strategy, instructional design, elearning development, facilitation, storytelling and quality control and assurance. She worked in corporate learning before  founding her firm, Duets Learning. She is also a speaker and teacher for ATD.

WE DISCUSS:

* Difference between quality assurance and quality control
* State of QA in the eLearning industry
* Hadiya's 5-Part QA Process
* Investigating the real need for QA at your organization
* Committing to and establishing a QA process
* Creating and executing your QA plan
* Integrating a QA process into your workflow
* Managing QA on a one-person team
* Need for QA certification
* How to set up a formal QA process should be formalized
* Looking at QA through different lenses

TIME: 33 minutes

TRANSCRIPT: Download the [Download not found]

RESOURCES:

* Hadiya's company: Duets Learning
* Achieve Better Results with Quality Assurance Article by Hadiya
* StoryTraining by Hadiya Nuriddin
* How to Do a Quality Assurance Self-Check on Your Own eLearning
* Tips for Quality Control of Online Learning