Ian and Barclay discuss the big announcement that Salesforce is moving into ITSM, bringing serious capability and its huge Slack customer base. How will they gain credibility and position themselves? And what does this mean for the rest of the market?

They dig into risks, costs, architecture, culture, and organizational change, showing why this is more than just a financial option. Disruption is always fascinating, and it will be interesting to see how Salesforce plays it.

There’s also news of fresh financial models already emerging, for example from Halo. This week’s trivia is all about the value of dozing… zzzz.