In this episode, Barclay Rae and Ian Aitchison are joined by Roman Jouravlev and Kaimar Karu to discuss the brand-new ITIL publication How to Implement – or, more accurately, how to make transformation work.

They explore what’s behind the new book, why “implementation” isn’t about installing ITIL, and how its flexible model helps organisations choose the right approach for their own environment. From governance patterns and practical tools to cooking analogies, failed transformations, and even the return of the dodo (yes, really, in this week’s trivia), this is an engaging conversation about evolving ITIL for a VUCA and AI-ready world.