In this episode, Barclay and Ian are joined by consultant, author, and STEM ambassador Sophie Hussy for a focused conversation on leadership, authenticity, values, and confidence in IT service management. Sophie shares her journey through tech, the inspiration behind her book, and why being true to your values is central to effective leadership at any level.

They explore what authenticity actually looks and feels like in the workplace, how confidence shapes behaviour, the difference between management and leadership, and why the service desk remains one of the best places to build essential leadership skills.

The episode also includes this week’s trivia, featuring NASA’s discovery of an unexplained particle detected above the North Pole.