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The Experience Perspective: An Ipsos Podcast
Ipsos
86 episodes
3 weeks ago
Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of The Experience Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate your game! Questions/Comments: ExperiencePerspective@Ipsos.com www.ipsos.com
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Marketing
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All content for The Experience Perspective: An Ipsos Podcast is the property of Ipsos and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of The Experience Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate your game! Questions/Comments: ExperiencePerspective@Ipsos.com www.ipsos.com
Show more...
Marketing
Business
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Season 8, Episode 7: Empowering People Teams: A Chief People Officer’s Perspective
The Experience Perspective: An Ipsos Podcast
24 minutes 32 seconds
1 month ago
Season 8, Episode 7: Empowering People Teams: A Chief People Officer’s Perspective

Join Bhavna Sawnani in conversation with Ena Rivera, Chief People Officer for Asia Pacific at Ipsos, as they explore what it takes to transform people teams into strategic, future-focused partners. Drawing on insights from Ipsos 2025 Empowering People Teams report, they discuss the shift from transactional HR to influencing organisational priorities and shaping long-term success.

Ena and Bhavna talk about the importance of turning culture into observable behaviours, and why financial fluency and strategic courage are essential for earning credibility at the decision-making table.

The conversation also looks at today’s talent landscape, from the rise of skills-based hiring to the need for building capability within existing teams and creating meaningful, growth-oriented work environments that attract high performers.

They touch on future readiness, the growing role of AI and the powerful combination of artificial and human intelligence in elevating impact across organisations.

This episode provides strategic depth, practical guidance and a bold vision for how HR and People teams can lead organisations into the future: stronger, smarter and more human.


The Experience Perspective: An Ipsos Podcast
Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of The Experience Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate your game! Questions/Comments: ExperiencePerspective@Ipsos.com www.ipsos.com