NEW SEASON COMING JAN. 15!
The Experience Shift: Insights for Healthcare Transformation is NRC Health’s podcast (https://nrchealth.com/podcast/) for healthcare leaders shaping the future of patient, consumer, and workforce experience.
Hosted by Jennifer Baron (https://nrchealth.com/author/jennifer-baron/), Chief Experience Officer, and Brian Wynne (https://nrchealth.com/author/brian-wynne/), Senior Vice President at NRC Health, each episode features candid conversations with healthcare executives and innovators who are redefining experience, and turning it into measurable impact.
You’ll hear timely perspectives, data-backed insights, and real-world strategies that connect experience to loyalty, workforce stability, and financial outcomes.
Designed for C-suite and senior healthcare leaders, The Experience Shift explores what’s working now, what’s changing next, and how leading organizations are staying ahead.
Subscribe for insights on healthcare experience, leadership, and transformation.
Find us on YouTube (https://www.youtube.com/playlist?list=PLWklH1us4r4pf7-bEJhhEA2NOIOHJqw3W)!
All content for The Experience Shift | NRC Health is the property of NRC Health and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
NEW SEASON COMING JAN. 15!
The Experience Shift: Insights for Healthcare Transformation is NRC Health’s podcast (https://nrchealth.com/podcast/) for healthcare leaders shaping the future of patient, consumer, and workforce experience.
Hosted by Jennifer Baron (https://nrchealth.com/author/jennifer-baron/), Chief Experience Officer, and Brian Wynne (https://nrchealth.com/author/brian-wynne/), Senior Vice President at NRC Health, each episode features candid conversations with healthcare executives and innovators who are redefining experience, and turning it into measurable impact.
You’ll hear timely perspectives, data-backed insights, and real-world strategies that connect experience to loyalty, workforce stability, and financial outcomes.
Designed for C-suite and senior healthcare leaders, The Experience Shift explores what’s working now, what’s changing next, and how leading organizations are staying ahead.
Subscribe for insights on healthcare experience, leadership, and transformation.
Find us on YouTube (https://www.youtube.com/playlist?list=PLWklH1us4r4pf7-bEJhhEA2NOIOHJqw3W)!
Wait times, empathy, and enhancing patient experience
The Experience Shift | NRC Health
20 minutes 10 seconds
1 year ago
Wait times, empathy, and enhancing patient experience
Sarah Gard Lazarus, DO, Physician of Pediatric Emergency Medicine, Children’s Health Care of Atlanta and WellStar Hospitals joins the Patient No Longer podcast. In this episode, Lazarus provides insights into the challenges and considerations of pediatric emergency medicine, emphasizing empathy, communication, and continuous improvement in patient care. She delves into the importance of acknowledging and apologizing for patient wait times, as that factor significantly influences the patient and family experience.
The Experience Shift | NRC Health
NEW SEASON COMING JAN. 15!
The Experience Shift: Insights for Healthcare Transformation is NRC Health’s podcast (https://nrchealth.com/podcast/) for healthcare leaders shaping the future of patient, consumer, and workforce experience.
Hosted by Jennifer Baron (https://nrchealth.com/author/jennifer-baron/), Chief Experience Officer, and Brian Wynne (https://nrchealth.com/author/brian-wynne/), Senior Vice President at NRC Health, each episode features candid conversations with healthcare executives and innovators who are redefining experience, and turning it into measurable impact.
You’ll hear timely perspectives, data-backed insights, and real-world strategies that connect experience to loyalty, workforce stability, and financial outcomes.
Designed for C-suite and senior healthcare leaders, The Experience Shift explores what’s working now, what’s changing next, and how leading organizations are staying ahead.
Subscribe for insights on healthcare experience, leadership, and transformation.
Find us on YouTube (https://www.youtube.com/playlist?list=PLWklH1us4r4pf7-bEJhhEA2NOIOHJqw3W)!
