In this episode of The Extraction, Kyle Bergman and Colin Ambler sit down with Eric Vickery, President of Coaching at All-Star Dental Academy and a leading voice in case acceptance and phone performance. Eric shares how most people fall into dentistry by accident, then explains why cancellations became his obsession early on.

The conversation breaks down why hygiene cancellations are more common than doctor cancellations and how the same verbal skills apply to a $250 cleaning and a $30,000 treatment plan. Eric outlines clear KPIs including a 5 percent hygiene cancellation target and 3 percent on the doctor schedule, and explains how hitting those numbers can unlock tens of thousands in annual revenue.

You will hear why policies feel like threats to patients, how effective communication replaces penalties, and how leadership buy-in determines whether systems actually stick. This episode is packed with real examples, proven numbers, and practical thinking for practices that want healthier patients and more predictable growth.