From Minimum Viable Product to Minimum Lovable Product with CARFAX's Nakul Goyal

https://is1-ssl.mzstatic.com/image/thumb/Podcasts221/v4/76/13/7a/76137a63-34b0-d264-c98b-efe7753e0bda/mza_14150285360081622509.jpg/600x600bb.jpg

The Frictionless Experience

Blue Triangle

56 episodes

1 week ago

Welcome to The Frictionless Experience, the podcast where we lay waste to digital friction. This podcast is for leaders who want more out of their existing online presence. Join us for conversations with innovative leaders and industry experts who refuse to settle for mediocrity in the digital realm! Get ready for practical wisdom that will transform your user's experience and help you drive maximum customer loyalty and revenue from your website and mobile app. If you're seeking advice and strategies that could only come from a community of digital experience savants, then you’ve come to the right place.

Welcome to The Frictionless Experience!

All content for The Frictionless Experience is the property of Blue Triangle and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

From Minimum Viable Product to Minimum Lovable Product with CARFAX's Nakul Goyal

The Frictionless Experience

46 minutes

9 months ago

From Minimum Viable Product to Minimum Lovable Product with CARFAX's Nakul Goyal

What if creating frictionless digital experiences wasn't about removing all friction, but adding the right friction at the right time?

Join hosts Chuck Moxley and Nick Paladino as they talk with Nakul Goyal, VP of Growth at CARFAX. With over two decades of experience, including roles at TripAdvisor and Berkshire Hathaway's Oriental Trading Company, Nakul shares his passionate approach to building high-performing teams, measuring ROI, and evolving products from simple solutions to comprehensive platforms that customers love.

In this episode

Build high-performing teams by focusing on the right people, clear goals, established rituals, and continuous feedback through radical candor.
Instead of eliminating all friction, focus on implementing the right friction in the right places to build user trust.
Calculate ROI by looking beyond direct costs to include the full investment of team time and resources.

Want more tips and strategies to create frictionless user experiences? Subscribe to our newsletter!

CARFAX Website: https://www.carfax.com/

Nakul’s Email: NakulGoyal@gmail.com

Nakul’s LinkedIn: https://www.linkedin.com/in/nakulgoyal/

Chuck’s LinkedIn: https://www.linkedin.com/in/chuckmoxley/

Nick’s LinkedIn: https://www.linkedin.com/in/npaladino/

Chapters:
(00:00) Introduction to Friction and Digital Growth
(01:48) Eliminating Friction in Digital Growth
(02:50) Building Trust with the Right Friction
(06:50) CARFAX’s Evolution
(13:27) The Importance of Staging Environments
(17:25) Future of Digital Experience and Testing
(24:44) Cultivating High-Performing Teams
(29:14) The Importance of Radical Candor
(33:38) ROI Mindset
(38:15) Balancing MVP and MLP
(44:14) Conclusion