In this season finale of The Frontline Factor: Hearts and Dollars, host Will Eadie talks with Mark Williams, Managing Director, EMEA & Global Customer Success at WorkJam, about what happens when a leader becomes the hero of transformation by turning vision into action and change into impact.

From his days leading global retail operations at Shell to empowering frontline organizations across EMEA, Mark shares how clarity, collaboration, and technology come together to deliver real results where they matter most: on the frontline.

It is a story of courageous leadership, connected workforces, and the lasting impact of leading transformation from the front.

🎧 Listen now and see how the right choice becomes the right outcome.

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