Want guests who feel at home without scripted service?
Learn how Beaumier's CEO Billy Skelli Cohen builds simple luxury that empowers staff and elevates stays.
Guest: Billy Skelli-Cohen, CEO of Beaumier, leads a collection of characterful hotels across the Alps, Provence, and the Mediterranean and explains how guest-led design and people-first culture drive measurable guest satisfaction and operational simplicity.
- Increase guest satisfaction by replacing scripts with flexible, guest-led check-in and service.
- Cut design and maintenance costs while boosting luxury perception through simple, repeatable materials.
- Improve staff morale and retention by designing first-impression onboarding and ongoing appreciation systems.
- Strengthen local storytelling and community ties to create authentic experiences that sell.
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Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality