John Lewis isn’t just a retailer—it’s a British institution. Discover the remarkable story behind its reputation as the benchmark for quality in UK retail and its journey through a decade of disruption. Martin and David offer an honest look at heritage, loyalty, and what comes next for one of Britain’s most beloved brands.
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John Lewis isn’t just a retailer—it’s a British institution. Discover the remarkable story behind its reputation as the benchmark for quality in UK retail and its journey through a decade of disruption. Martin and David offer an honest look at heritage, loyalty, and what comes next for one of Britain’s most beloved brands.
This week on The Great Retail Debate, Martin and David chat about the human side of retail in an age dominated by technology. As AI and automation reshape the industry, they make the case for why people still matter most—on the shop floor, in leadership, and throughout the customer journey. Through personal anecdotes, they demonstrate how a people-first culture boosts brand perception and performance when every employee is empowered as a brand builder.
The Great Retail Debate
John Lewis isn’t just a retailer—it’s a British institution. Discover the remarkable story behind its reputation as the benchmark for quality in UK retail and its journey through a decade of disruption. Martin and David offer an honest look at heritage, loyalty, and what comes next for one of Britain’s most beloved brands.
