In a special episode of The Great Retail Debate, Martin Newman and David Boynton explore the ideas behind Martin’s new book, ROI Reimagined. Challenging traditional measures of success, Martin introduces 11 new metrics—spanning inspiration, integrity, inclusion, innovation, and more. The hosts unpack how long-term thinking, stakeholder alignment, and ruthless prioritization can transform business performance, ultimately showing why customer centricity is not a soft ideal but a powerful strategy for sustainable growth.
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In a special episode of The Great Retail Debate, Martin Newman and David Boynton explore the ideas behind Martin’s new book, ROI Reimagined. Challenging traditional measures of success, Martin introduces 11 new metrics—spanning inspiration, integrity, inclusion, innovation, and more. The hosts unpack how long-term thinking, stakeholder alignment, and ruthless prioritization can transform business performance, ultimately showing why customer centricity is not a soft ideal but a powerful strategy for sustainable growth.
Martin Newman and David Boynton dig into one of Britain’s most storied retailers, asking what it really takes to stay relevant as the industry evolves. In this episode, they cover how Marks & Spencer has managed to modernize while remaining true to its identity, including everything from refreshed store formats to improved food and fashion ranges. The hosts also consider what other retailers can take away from its leadership approach and long-term strategy.
The Great Retail Debate
In a special episode of The Great Retail Debate, Martin Newman and David Boynton explore the ideas behind Martin’s new book, ROI Reimagined. Challenging traditional measures of success, Martin introduces 11 new metrics—spanning inspiration, integrity, inclusion, innovation, and more. The hosts unpack how long-term thinking, stakeholder alignment, and ruthless prioritization can transform business performance, ultimately showing why customer centricity is not a soft ideal but a powerful strategy for sustainable growth.
