In a special episode of The Great Retail Debate, Martin Newman and David Boynton explore the ideas behind Martin’s new book, ROI Reimagined. Challenging traditional measures of success, Martin introduces 11 new metrics—spanning inspiration, integrity, inclusion, innovation, and more. The hosts unpack how long-term thinking, stakeholder alignment, and ruthless prioritization can transform business performance, ultimately showing why customer centricity is not a soft ideal but a powerful strategy for sustainable growth.
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In a special episode of The Great Retail Debate, Martin Newman and David Boynton explore the ideas behind Martin’s new book, ROI Reimagined. Challenging traditional measures of success, Martin introduces 11 new metrics—spanning inspiration, integrity, inclusion, innovation, and more. The hosts unpack how long-term thinking, stakeholder alignment, and ruthless prioritization can transform business performance, ultimately showing why customer centricity is not a soft ideal but a powerful strategy for sustainable growth.
This week on The Great Retail Debate, hosts David Boynton and Martin Newman delve into the controversial topic of large retailers pulling back from their Diversity, Equity, and Inclusion (DEI) commitments. They highlight the importance of authenticity, purpose, and inclusivity for long-term business success—emphasizing that DEI should not be seen as a cost or compliance exercise, but as a fundamental business strategy that drives both commercial performance and employee engagement.
The Great Retail Debate
In a special episode of The Great Retail Debate, Martin Newman and David Boynton explore the ideas behind Martin’s new book, ROI Reimagined. Challenging traditional measures of success, Martin introduces 11 new metrics—spanning inspiration, integrity, inclusion, innovation, and more. The hosts unpack how long-term thinking, stakeholder alignment, and ruthless prioritization can transform business performance, ultimately showing why customer centricity is not a soft ideal but a powerful strategy for sustainable growth.
