Tony talks to 2 experts in the Digital Transformation space - Conor O'Brien & John Brophy.
Why DT? How you go about it and What you need to consider?
Some great advice and insights to ask of our business and to ensure you are not only looking for 'operational efficiency'.
Also to consider all the channels, and it's not all about the technology.
The importance of the customer experience and the CALM methodology.
The importance of including all of your teams in your digital strategy.
To learn more about our speakers today, see bio's below.
To listen to the first podcast on DT check out
John Brophy:
Experienced Company Owner, Lifelong Learner and Qualified Agile Business Coach, Certified DevOps Leader, winner of Company of the Year (Wicklow) and most Innovative company (Wicklow) and National Finalist (last 8 from 22,000) in National Enterprise Awards. Short-listed for Irish Export awards in 2012. In addition to expertise in SME sector, John has significant experience with a major Global ICT organization, and substantial experience with technology in Financial Services sector. Speaker at Lean exhibitions and experienced trainer and coach in Ireland, Canada, China, EU and UK. Technology Mentor for Dublin City and Carlow LEO and ICT Skillnet. Procurement advisor for major semi-state bodies.
Conor O’Brien:
With a long career in technology and business operations, Conor has worked in banking, insurance, outsourcing and state sectors and has held the position of CEO of the Personal Injuries Assessment Board for four years. His experience in Financial Services spans technology, outsourcing, business transformation and strategic planning - Conor was the Chief Operating Officer of Friends First and Capita Asset Services and has deep knowledge of technology and how to leverage this to improve customer service and solve business problems.
Tony Devine
https://www.linkedin.com/in/tonydevinecoaching/
The Grey Matters Network provide experienced professionals to many organisations -
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