The GRITers stands for Hotel General Managers who continue to Rise, Innovate and Thrive throughout challenging situations. On weekly basis, we will provide a series of interviews with our Hotel GMs who share business and people initiatives crafted in their hotels during the COVID 19.
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The GRITers stands for Hotel General Managers who continue to Rise, Innovate and Thrive throughout challenging situations. On weekly basis, we will provide a series of interviews with our Hotel GMs who share business and people initiatives crafted in their hotels during the COVID 19.
Housekeeping Cling Cling and Butler Initiative by Gilles TRESSENS, GM Pullman Ciawi Vimala Hills
The GRITers
32 minutes 4 seconds
5 years ago
Housekeeping Cling Cling and Butler Initiative by Gilles TRESSENS, GM Pullman Ciawi Vimala Hills
In any situation, the spirit of the Team is more important than any Individual, quoted from Mr. Gilles TRESSENS, General Manager of Pullman Ciawi Vimala Hills Resort, Spa and Convention. He highlighted that in a team, everyone need each other and everybody is equally important. This was the reason he launched Cling Cling program for everybody to assist the Housekeeping team as the Resort is located on 13 hectares of lush land with vast garden area including herb garden. Listen to how this program helps the team spirit, empathy, better collaboration and uplift the team motivation. He also shared how his and his EAM Adrian’s vision at the end of last year, of creating a butler service with touchless contact (like using QR code, digital tools to personalized the communication), was actually very beneficial TODAY during the pandemic situation where they still accomodate guests in their 21 villas existing in Pullman Ciawi Vimala Hills. Listen to some of his very insightful tips on how you can be visionary Leader with a growth mindset, always be ready to ADAPT, be open, learn, listen, and Innovate together with your TEAM. #upyourgame
The GRITers
The GRITers stands for Hotel General Managers who continue to Rise, Innovate and Thrive throughout challenging situations. On weekly basis, we will provide a series of interviews with our Hotel GMs who share business and people initiatives crafted in their hotels during the COVID 19.
