In this episode, Ashleigh and Michael Donald are delighted to be joined by Harry Fielder, CEO of Umi Digital and Chair of the Hospitality Marketing Association.
Together, they discuss the evolving role of technology in the hospitality industry, from the rise of connected property management systems to the increasing influence of AI and automation.
Harry shares some remarkable insights, including the important role that friction plays in the guest experience, the complexities of integrating tech stacks, and how human brilliance will always rise to the top in a future of AI-driven tools. Watch out for a few curveball ideas that Harry throws into the discussion too!
Connect with Us:
Email: podcast@gohalo.co.uk
Website: www.gohalo.co.uk
Instagram: @haloitsmichael and @haloitsashleigh
LinkedIn: Halo Business Consulting & Harry Fielder
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We would love to invite fellow hospitality professionals and entrepreneurs to join us on future episodes, so please DM us via social media or email podcast@gohalo.co.uk if you are interested.