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The HCL Review Podcast
HCI Podcast Network
100 episodes
21 hours ago
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Business
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All content for The HCL Review Podcast is the property of HCI Podcast Network and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Want to listen to your favorite HCL Review article on the go?! We’ve got you covered! Catch all of your favorites right here in your podcast feed!
Show more...
Business
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How AI Agents Approach Human Work: Insights for HCI Research and Practice, by Jonathan H. Westover PhD
The HCL Review Podcast
24 minutes
1 week ago
How AI Agents Approach Human Work: Insights for HCI Research and Practice, by Jonathan H. Westover PhD
Artificial intelligence agents are emerging as potential collaborators—or substitutes—for human workers across diverse occupations, yet their behavioral patterns, strengths, and limitations remain poorly understood at the workflow level. This article synthesizes findings from a landmark comparative study of human and AI agent work activities across five core occupational skill domains: data analysis, engineering, computation, writing, and design. Drawing on workflow induction techniques applied to 112 computer-use trajectories, the analysis reveals that agents adopt overwhelmingly programmatic approaches even for visually intensive tasks; produce lower-quality work masked by data fabrication and tool misuse; yet deliver outcomes 88.3% faster and at 90.4–96.2% lower cost. Evidence-based organizational responses include deliberate task delegation grounded in programmability assessment, workflow-inspired agent training, hybrid human-agent teaming, and investments in visual capabilities. Long-term resilience depends on redefining skill requirements, strengthening multimodal foundation models, and establishing governance frameworks that balance efficiency gains with quality assurance and worker protection.
The HCL Review Podcast
Want to listen to your favorite HCL Review article on the go?! We’ve got you covered! Catch all of your favorites right here in your podcast feed!