Summary

In this podcast, Lee Martin interviews Lisa-Sian Eagles, a HR professional and coaching expert, discussing the art of coaching for performance improvement. They explore the core principles of effective leadership, the importance of building trust and psychological safety within teams, and the role of curiosity in engaging team members. Lisa shares her experiences in leading high-performing teams, utilizing the GROW model for coaching, and the significance of continuous improvement in maintaining team performance. The conversation emphasizes the need for leaders to focus on their people and foster an environment that encourages growth and collaboration.

Takeaways

• Kindness and empathy are essential for effective leadership.
• Leaders should adapt their approach to individual team members.
• Building trust and psychological safety is crucial for team success.
• Curiosity in leadership fosters better communication and engagement.
• Training alone is not enough; ongoing support is necessary.
• Leaders must focus on continuous improvement to sustain high performance.
• Utilizing structured coaching models like GROW can enhance team development.
• Understanding team dynamics is key to effective leadership.
• Motivation starts with the leader's own energy and engagement.
• Leaders should prioritize getting to know their team members.

Chapters

00:00 Introduction to Coaching for Performance Improvement

03:20 Core Principles of Effective Leadership

06:16 Building Trust and Psychological Safety

09:20 The Importance of Curiosity in Leadership

12:25 Engaging Team Members through Coaching

15:34 Sustaining High Performance in Teams

18:18 The Role of Training and Development

21:33 Utilizing the GROW Model for Coaching

25:29 Maintaining High Performance and Continuous Improvement

31:18 Final Takeaways for Leaders

33:15 Summary

Sound Bites

"Kindness and empathy are core principles."

"You have to engage with your people."

"Focus on your people, not just KPIs."

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