Summary
In this conversation, Lee Martin and Geraldine Hickey discuss the challenges leaders face when navigating difficult conversations. They explore the importance of mindset, preparation, and understanding feedback culture in fostering effective communication. Geraldine emphasizes the need for consistency in leadership practices and the role of HR in supporting managers during challenging discussions. The conversation highlights the significance of building trust and relationships within teams to facilitate open dialogue and address conflicts effectively.
Takeaways
Difficult conversations are a normal part of leadership.
Avoiding conflict can lead to bigger issues down the line.
Preparation is essential for effective communication.
Understanding your feedback culture is crucial.
Trust relationships make difficult conversations easier.
Consistency in management practices builds credibility.
Feedback should be given regularly, not just when things go wrong.
Leaders should reflect on their own mindset before addressing issues.
Involving HR can be beneficial in contentious situations.
Taking time to prepare can prevent escalation of issues.
Chapters
00:00 Introduction to Difficult Conversations
03:20 The Importance of Addressing Conflict
06:32 Mindset and Preparation for Difficult Conversations
09:25 Structuring the Conversation
12:29 The Role of Environment in Conversations
15:11 Feedback Culture and Its Impact
18:28 When to Involve HR in Conversations
22:29 Navigating Difficult Conversations
25:17 Final Thoughts on Consistency and Fairness
35:31 Summary
35:31 Where to find out more
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