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The Huddle Podcast
The Huddle Podcast
178 episodes
1 day ago
This week on The Huddle, Paul, Daniel, and Jose sit down with Scott Humphrey, President & CEO of the World Floor Covering Association (WFCA), for a transparent and insightful conversation about how WFCA is influencing the flooring industry from the ground up. From advocacy and education to workforce development and industry leadership, Scott shares the mission, challenges, and future vision behind WFCA’s efforts to support installers and elevate the trade. If you’ve ever wondered what WFCA actually does for installers — or what’s coming next — this episode delivers real clarity, honest dialogue, and forward-focused insights. What You’ll Learn in This Episode: WFCA’s role in shaping installer success across the U.S. How advocacy, training, and leadership initiatives impact the trade The biggest challenges facing the industry — and how WFCA plans to address them What installers, business owners, and leaders can expect from WFCA in the years ahead This is a must-watch for installers, educators, and anyone passionate about strengthening the future of the flooring industry. Why This Episode Matters: At The Huddle, we’re committed to Forward Progress — creating conversations that help installers learn, grow, and shape a stronger industry for the next generation. ⬇️ Don’t miss our sponsors who help make The Huddle possible: ShagTools.com Your go-to source for professional flooring tools, supplies, and accessories. Use code HUDDLE10 for 10% off your first order! Shop ShagTools.com Go Carrera Build your profile, prove your skills, and connect with contractors—all in one place. Learn more at GoCarrera.com ️ Stubbi Tools by Preferred Flooring Installer-designed tools that work as hard as you do. Check out Stubbi Tools NAFCT NAFCT is a leading provider of flooring solutions, offering top-quality training, certifications, and support to elevate the industry. Learn more: https://www.nafct.com Divergent Adhesives Innovative adhesive solutions crafted for performance and reliability in the flooring industry. Check them out: https://www.divergentadhesives.com Meet all our sponsors & partners: https://thehuddle.team/sponsors Stay Connected & Join the Conversation! The Huddle Podcast is where the flooring industry comes together to connect, learn, and thrive! Recognized as the #1 podcast in the flooring community, we provide an unmatched platform for professionals to discuss everything from installation techniques to industry trends. At The Huddle, we’re all about driving Forward Progress—empowering seasoned installers, contractors, and flooring enthusiasts to grow, innovate, and lead in their craft. Whether you’re looking for real conversations, actionable insights, or inspiration to take your career to the next level, The Huddle is your home for real discussions that matter. Want to be a guest on The Huddle? Email forwardprogress@thehuddle.team We want to send a special shoutout to our sponsors! FloorCloudFloorCloud revolutionizes jobsite management with its cutting-edge platform, allowing contractors to remotely monitor ambient conditions like temperature and humidity in real-time. Paired with rugged sensors and instant mobile alerts, their technology ensures installations meet manufacturer specifications, reducing liability and enhancing quality control. Learn more at https://floorcloud.com Go CarreraCreate your FREE Installer profile at https://gocarrera.com and become part of the future of the industry TODAY!GET TRAINED! Find a list of training dates here: https://gocarrera.com/resources/training/ Preferred FlooringPreferred Flooring proudly introduces Stubbi Flooring Tools—designed by installers for installers. Stubbi tools are crafted for precision, durability, and ease of use, helping flooring professionals tackle any project with confidence. Explore the full Stubbi line at https://preferredflooringmi.com/stubbi Please visit our new website! https://thehuddle.team
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Entrepreneurship
Education,
Business,
Careers,
Self-Improvement
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This week on The Huddle, Paul, Daniel, and Jose sit down with Scott Humphrey, President & CEO of the World Floor Covering Association (WFCA), for a transparent and insightful conversation about how WFCA is influencing the flooring industry from the ground up. From advocacy and education to workforce development and industry leadership, Scott shares the mission, challenges, and future vision behind WFCA’s efforts to support installers and elevate the trade. If you’ve ever wondered what WFCA actually does for installers — or what’s coming next — this episode delivers real clarity, honest dialogue, and forward-focused insights. What You’ll Learn in This Episode: WFCA’s role in shaping installer success across the U.S. How advocacy, training, and leadership initiatives impact the trade The biggest challenges facing the industry — and how WFCA plans to address them What installers, business owners, and leaders can expect from WFCA in the years ahead This is a must-watch for installers, educators, and anyone passionate about strengthening the future of the flooring industry. Why This Episode Matters: At The Huddle, we’re committed to Forward Progress — creating conversations that help installers learn, grow, and shape a stronger industry for the next generation. ⬇️ Don’t miss our sponsors who help make The Huddle possible: ShagTools.com Your go-to source for professional flooring tools, supplies, and accessories. Use code HUDDLE10 for 10% off your first order! Shop ShagTools.com Go Carrera Build your profile, prove your skills, and connect with contractors—all in one place. Learn more at GoCarrera.com ️ Stubbi Tools by Preferred Flooring Installer-designed tools that work as hard as you do. Check out Stubbi Tools NAFCT NAFCT is a leading provider of flooring solutions, offering top-quality training, certifications, and support to elevate the industry. Learn more: https://www.nafct.com Divergent Adhesives Innovative adhesive solutions crafted for performance and reliability in the flooring industry. Check them out: https://www.divergentadhesives.com Meet all our sponsors & partners: https://thehuddle.team/sponsors Stay Connected & Join the Conversation! The Huddle Podcast is where the flooring industry comes together to connect, learn, and thrive! Recognized as the #1 podcast in the flooring community, we provide an unmatched platform for professionals to discuss everything from installation techniques to industry trends. At The Huddle, we’re all about driving Forward Progress—empowering seasoned installers, contractors, and flooring enthusiasts to grow, innovate, and lead in their craft. Whether you’re looking for real conversations, actionable insights, or inspiration to take your career to the next level, The Huddle is your home for real discussions that matter. Want to be a guest on The Huddle? Email forwardprogress@thehuddle.team We want to send a special shoutout to our sponsors! FloorCloudFloorCloud revolutionizes jobsite management with its cutting-edge platform, allowing contractors to remotely monitor ambient conditions like temperature and humidity in real-time. Paired with rugged sensors and instant mobile alerts, their technology ensures installations meet manufacturer specifications, reducing liability and enhancing quality control. Learn more at https://floorcloud.com Go CarreraCreate your FREE Installer profile at https://gocarrera.com and become part of the future of the industry TODAY!GET TRAINED! Find a list of training dates here: https://gocarrera.com/resources/training/ Preferred FlooringPreferred Flooring proudly introduces Stubbi Flooring Tools—designed by installers for installers. Stubbi tools are crafted for precision, durability, and ease of use, helping flooring professionals tackle any project with confidence. Explore the full Stubbi line at https://preferredflooringmi.com/stubbi Please visit our new website! https://thehuddle.team
Show more...
Entrepreneurship
Education,
Business,
Careers,
Self-Improvement
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The Huddle - Episode 174 - The Art of Handling Customer Claims and Inspections
The Huddle Podcast
1 hour 16 minutes 3 seconds
2 weeks ago
The Huddle - Episode 174 - The Art of Handling Customer Claims and Inspections
Customer claims and inspections can make or break your reputation — but when handled the right way, they can actually strengthen your business. This week on The Huddle, Daniel and Jose sit down with David Zach, a respected flooring inspector, to talk about the right way to approach claims, navigate tough conversations, and protect your credibility in the process. From understanding what inspectors look for to learning how to prevent issues before they start, this episode is packed with real-world advice for every flooring professional. What You’ll Learn in This Episode: How to handle customer claims with professionalism and confidence The most common causes of inspection disputes (and how to avoid them) What inspectors look for when evaluating installations Communication strategies that build trust and prevent escalation Whether you’re a business owner, installer, or project manager, this episode will help you sharpen your processes, protect your reputation, and deliver the kind of quality work that stands up to any inspection. Why This Episode Matters: At The Huddle Podcast, we’re all about Forward Progress — bringing together flooring professionals for real, raw, and honest conversations that help elevate the trade and the people behind it. ⬇️ Don’t miss our sponsors who help make The Huddle possible: ShagTools.com Your go-to source for professional flooring tools, supplies, and accessories. Use code HUDDLE10 for 10% off your first order! Shop ShagTools.com Go Carrera Build your profile, prove your skills, and connect with contractors—all in one place. Learn more at GoCarrera.com ️ Stubbi Tools by Preferred Flooring Installer-designed tools that work as hard as you do. Check out Stubbi Tools NAFCT NAFCT is a leading provider of flooring solutions, offering top-quality training, certifications, and support to elevate the industry. Learn more: https://www.nafct.com Divergent Adhesives Innovative adhesive solutions crafted for performance and reliability in the flooring industry. Check them out: https://www.divergentadhesives.com Meet all our sponsors & partners: https://thehuddle.team/sponsors Stay Connected & Join the Conversation! The Huddle Podcast is where the flooring industry comes together to connect, learn, and thrive! Recognized as the #1 podcast in the flooring community, we provide an unmatched platform for professionals to discuss everything from installation techniques to industry trends. At The Huddle, we’re all about driving Forward Progress—empowering seasoned installers, contractors, and flooring enthusiasts to grow, innovate, and lead in their craft. Whether you’re looking for real conversations, actionable insights, or inspiration to take your career to the next level, The Huddle is your home for real discussions that matter. Want to be a guest on The Huddle? Email forwardprogress@thehuddle.team We want to send a special shoutout to our sponsors! FloorCloudFloorCloud revolutionizes jobsite management with its cutting-edge platform, allowing contractors to remotely monitor ambient conditions like temperature and humidity in real-time. Paired with rugged sensors and instant mobile alerts, their technology ensures installations meet manufacturer specifications, reducing liability and enhancing quality control. Learn more at https://floorcloud.com Go CarreraCreate your FREE Installer profile at https://gocarrera.com and become part of the future of the industry TODAY!GET TRAINED! Find a list of training dates here: https://gocarrera.com/resources/training/ Preferred FlooringPreferred Flooring proudly introduces Stubbi Flooring Tools—designed by installers for installers. Stubbi tools are crafted for precision, durability, and ease of use, helping flooring professionals tackle any project with confidence. Explore the full Stubbi line at https://preferredflooringmi.com/stubbi Please visit our new website! https://thehuddle.team
The Huddle Podcast
This week on The Huddle, Paul, Daniel, and Jose sit down with Scott Humphrey, President & CEO of the World Floor Covering Association (WFCA), for a transparent and insightful conversation about how WFCA is influencing the flooring industry from the ground up. From advocacy and education to workforce development and industry leadership, Scott shares the mission, challenges, and future vision behind WFCA’s efforts to support installers and elevate the trade. If you’ve ever wondered what WFCA actually does for installers — or what’s coming next — this episode delivers real clarity, honest dialogue, and forward-focused insights. What You’ll Learn in This Episode: WFCA’s role in shaping installer success across the U.S. How advocacy, training, and leadership initiatives impact the trade The biggest challenges facing the industry — and how WFCA plans to address them What installers, business owners, and leaders can expect from WFCA in the years ahead This is a must-watch for installers, educators, and anyone passionate about strengthening the future of the flooring industry. Why This Episode Matters: At The Huddle, we’re committed to Forward Progress — creating conversations that help installers learn, grow, and shape a stronger industry for the next generation. ⬇️ Don’t miss our sponsors who help make The Huddle possible: ShagTools.com Your go-to source for professional flooring tools, supplies, and accessories. Use code HUDDLE10 for 10% off your first order! Shop ShagTools.com Go Carrera Build your profile, prove your skills, and connect with contractors—all in one place. Learn more at GoCarrera.com ️ Stubbi Tools by Preferred Flooring Installer-designed tools that work as hard as you do. Check out Stubbi Tools NAFCT NAFCT is a leading provider of flooring solutions, offering top-quality training, certifications, and support to elevate the industry. Learn more: https://www.nafct.com Divergent Adhesives Innovative adhesive solutions crafted for performance and reliability in the flooring industry. Check them out: https://www.divergentadhesives.com Meet all our sponsors & partners: https://thehuddle.team/sponsors Stay Connected & Join the Conversation! The Huddle Podcast is where the flooring industry comes together to connect, learn, and thrive! Recognized as the #1 podcast in the flooring community, we provide an unmatched platform for professionals to discuss everything from installation techniques to industry trends. At The Huddle, we’re all about driving Forward Progress—empowering seasoned installers, contractors, and flooring enthusiasts to grow, innovate, and lead in their craft. Whether you’re looking for real conversations, actionable insights, or inspiration to take your career to the next level, The Huddle is your home for real discussions that matter. Want to be a guest on The Huddle? Email forwardprogress@thehuddle.team We want to send a special shoutout to our sponsors! FloorCloudFloorCloud revolutionizes jobsite management with its cutting-edge platform, allowing contractors to remotely monitor ambient conditions like temperature and humidity in real-time. Paired with rugged sensors and instant mobile alerts, their technology ensures installations meet manufacturer specifications, reducing liability and enhancing quality control. Learn more at https://floorcloud.com Go CarreraCreate your FREE Installer profile at https://gocarrera.com and become part of the future of the industry TODAY!GET TRAINED! Find a list of training dates here: https://gocarrera.com/resources/training/ Preferred FlooringPreferred Flooring proudly introduces Stubbi Flooring Tools—designed by installers for installers. Stubbi tools are crafted for precision, durability, and ease of use, helping flooring professionals tackle any project with confidence. Explore the full Stubbi line at https://preferredflooringmi.com/stubbi Please visit our new website! https://thehuddle.team