In this episode of One Vision, host Theo welcomes Pamela Villanova, VP of Digital Banking at American Eagle Financial Credit Union.
They discuss the credit union's major milestone in conducting a digital banking conversion and the multi-year journey it entailed. Pam shares insights into the strategic focus they adopted, emphasizing user experience, data utilization, and the importance of partnerships. The conversation also delves into broader industry trends, such as the rapid adoption of AI and blockchain, and the importance of human connection and adaptability in the face of accelerating change.
Tune in to learn about the future of digital banking and how to balance the diverse member needs and innovation.
00:00 Introduction and Guest Welcome
01:17 Digital Banking Conversion Journey
04:01 Strategic Focus and Challenges
06:56 Lessons Learned and Industry Insights
10:44 Balancing Member Needs and Innovation
19:28 Future Challenges and Opportunities
30:47 Conclusion and Final Thoughts
/#AI #FinancialServices #BankingIndustry #DigitalTransformation #Innovation #CreditUnion
📍 Hot take: "Don't hide our heads in the sand 'cause that's not gonna help anyone. Be flexible. Understand the pulse of what's going on in our industry and in our communities, and react to it positively."
Find Pamela Villanova on LinkedIn: https://www.linkedin.com/in/pamela-villanova/
Find Theodora Lau on LinkedIn: https://www.linkedin.com/in/theodoralau/
🔗My latest book: Banking on (Artificial) Intelligence: https://www.bankingonaibook.com/
🔗About Unconventional Ventures and the One Vision Podcast: https://www.unconventionalventures.com/