From Cost to Value: Financial Modelling for ITIL Services

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The ITSM Practice: Elevating ITSM and IT Security Knowledge

Luigi Ferri

128 episodes

5 days ago

Join Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Professionals! Stay Connected: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Youtube: https://www.youtube.com/@theitsmpractice Website: http://www.theitsmpractice.com

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From Cost to Value: Financial Modelling for ITIL Services

The ITSM Practice: Elevating ITSM and IT Security Knowledge

9 minutes 48 seconds

1 month ago

From Cost to Value: Financial Modelling for ITIL Services

In this episode of The ITSM Practice Podcast, Luigi Ferri dives into Financial Modelling for ITIL-based services — the key to shifting IT from a cost center to a value creator. Learn how Activity-Based Costing (ABC), Unit Costing, Lifecycle Costing, and Showback Models can transform IT governance, pricing clarity, and business alignment in IT Service Management (ITSM).

In this episode, we answer to:

How can IT leaders connect services, costs, and value in ITIL-based organizations?

Which financial models (ABC, Unit Cost, Lifecycle) fit your ITSM strategy best?

How can financial transparency turn IT from “too expensive” to a strategic partner?

Resources Mentioned in this Episode:

PeopleCert website, article "ITIL 4 Value Streams Doing Right Things for Customers", link https://www.axelos.com/resource-hub/blog/itil-4-value-streams-doing-right-things-for-customers

QRP website, article "ITIL 4 Service Value Chain and Value Stream", link https://www.qrpinternational.be/blog/it-governance-and-service-management/service-value-chain-and-value-stream/

IT Process Map website, article "Financial Management", link https://wiki.en.it-processmaps.com/index.php/Financial_Management

PMI website, article "Activity Based Costing (ABC)", link https://www.projectmanagement.com/wikis/232994/activity-based-costing--abc-

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya