The VMO in ITIL 4: Aligning Work with Strategy and Value

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The ITSM Practice: Elevating ITSM and IT Security Knowledge

Luigi Ferri

122 episodes

2 days ago

Join Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Professionals! Stay Connected: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Youtube: https://www.youtube.com/@theitsmpractice Website: http://www.theitsmpractice.com

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The VMO in ITIL 4: Aligning Work with Strategy and Value

The ITSM Practice: Elevating ITSM and IT Security Knowledge

9 minutes 44 seconds

1 month ago

The VMO in ITIL 4: Aligning Work with Strategy and Value

The Value Management Office: Moving from Work to Worth. Is your IT team busy… but not sure if it’s delivering real value? In this episode, we uncover how a Value Management Office (VMO) helps organizations shift from tracking activity to measuring true business outcomes. Learn how ITIL 4, value stream mapping, and outcome-based metrics transform IT into a strategic value partner.

Maximize value. Align strategy. Prove impact.

In this episode, we answer to:

What is a Value Management Office (VMO) and how does it differ from a PMO?

How does ITIL 4 enable a modern, outcome-focused VMO?

What value-based metrics should you track to align IT with business goals?

Resources Mentioned in this Episode:

Axelos / PeopleCert, article "The Service Management Office and ITIL 4", link https://www.axelos.com/resource-hub/blog/the-service-management-office-and-itil-4

ITSM Tools, article "ITIL 4 Service Value System (SVS) Explained: Guiding Principles, Practices, and Service Value Chain", link https://itsm.tools/the-itil-4-service-value-system-explained/

Simpliaxis, article "Four Dimensions of ITIL Service Management", link https://www.simpliaxis.com/resources/four-dimensions-of-itil-service-management

Pink Elephant, guide "The IT Service Management Office", link https://www.pinkelephant.com/uploadedfiles/Resources/PinkPapers/The-IT-Service-Management-Office.pdf

BMC, guide "VMO Vendor Management Office", link https://blogs.bmc.com/vmo-vendor-management-office/?print-posts=pdf

ITSM Group, article "Value Stream Mapping", link https://www.itsmgroup.com/en/topics/value-stream-mapping

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya