Without a Service Management Office, ITSM Is Just Theatre

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The ITSM Practice: Elevating ITSM and IT Security Knowledge

Luigi Ferri

128 episodes

5 days ago

Join Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Professionals! Stay Connected: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Youtube: https://www.youtube.com/@theitsmpractice Website: http://www.theitsmpractice.com

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Without a Service Management Office, ITSM Is Just Theatre

The ITSM Practice: Elevating ITSM and IT Security Knowledge

10 minutes

1 month ago

Without a Service Management Office, ITSM Is Just Theatre

Discover why 70% of ITSM initiatives fail and how a strategic Service Management Office (SMO) transforms ITIL from theory into business value. Learn the six-step SMO blueprint, key metrics, and pitfalls to avoid to elevate ITSM maturity and governance.

In this episode, we answer to:

What is a Service Management Office and why is it critical for ITSM success?

How do you build an SMO with governance, value alignment, and CIO-level sponsorship?

Which metrics and maturity levels define real ITSM performance and business impact?

Resources Mentioned in this Episode:

Pink Elephant website, whitepaper "The IT Service Management Office", link https://www.pinkelephant.com/uploadedfiles/Resources/PinkPapers/The-IT-Service-Management-Office.pdf

Littlefish website, article "Strategic Power of a Service Management Office (SMO)", link https://www.littlefish.co.uk/insights/service-management-office-smo/

IT Process Maps, article "ITIL Service Strategy", link https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy

Echolon website, article "The importance of an effective ITIL® service strategy for success in IT service management", link https://www.echolon.de/en/blog/itil-it-service-strategy/

Scrumprep website, article "Answering: Which metrics will help a Product Owner determine if a product is deliverying value?", link https://scrumprep.com/answering-which-metrics-will-help-a-product-owner-determine-if-a-product-is-delivering-value/

Value Delivery Metric website, video https://youtu.be/pjnkWgq7I6I

ITSM Tools website, article "The Making of an IT Service Management (ITSM) Maturity Model", link https://itsm.tools/the-making-of-a-maturity-model-an-approach-to-culture-and-client-support/

Navvia website, whitepaper "The Making of an IT Service Management (ITSM) Maturity Model", link https://navvia.com/hubfs/MKTG Folder/Learn center - Courses Slides/SMO Service Management Office -Slides.pdf

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya