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The Launch Station
Rocketlane
28 episodes
2 weeks ago
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.
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Management
Business
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All content for The Launch Station is the property of Rocketlane and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.
Show more...
Management
Business
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Episode 24: Nir Kalish on Customer Led Growth and Customer Onboarding
The Launch Station
53 minutes 28 seconds
2 years ago
Episode 24: Nir Kalish on Customer Led Growth and Customer Onboarding

Our guest for this episode is Nir Kalish,  Customer-Led Growth (CLG) advisor and VP of CX & Customer-Led Growth (CLG) Advisor at Amplemarket. He is an experienced leader across pre-sales solutioning and post-sale CS functions.

He is a champion of the CLG or Customer Led Growth movement and has contributed significantly to the development and promotion of CLG strategies and practices in the space.

In this episode of the Launch Station, he shares his expertise on:

  1. The CLG movement 

  2. Implementing CLG strategies and practices in your organization

  3. The challenges that businesses face when implementing CLG strategies

  4. How onboarding adds value to the whole CLG movement

… and more.

The Launch Station
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.