Emily Garza, Head of Customer Engagement at Unit21, is our guest for this episode of The Launch Station. She is a passionate customer-focused CS professional, adept at delivering exceptional experiences for business impact. She is also the creator of Value CS with Emily, a platform dedicated to sharing her customer success learnings and experiences.
Emily built the CS function from the ground up at Fastly and over the past few years has been responsible for all post-sale functions.
In this episode, she shares:
Strategies to evolve your customer onboarding process
Tips on reducing time to adoption
How teams should differentiate between onboarding and implementation
The KPIs to measure onboarding and implementation success
… and more. Tune in now!