What if the future of luxury leadership isn’t about keeping up with tech, but about doubling down on human connection?

As the luxury industry navigates AI, automation, and rapid transformation, one question rises to the top: How do we lead with purpose when everything is evolving? In this episode, Silvia Coleman, VP of Market Intelligence & Strategic Growth at CXG, sits down with Ron Thurston—two-time #1 bestselling author, keynote speaker, and one of retail’s most respected voices to unpack what it truly means to lead and thrive in the age of disruption.

With 30+ years of experience at Apple, Gap, Saint Laurent, and more, Ron brings powerful insights from the frontlines of luxury retail and a bold message: the future belongs to leaders who know how to connect, inspire, and build real relationships.

Together, they explored:

• Why human connection will define the next era of luxury experiences.

• How to attract, grow, and retain top retail talent in an evolving market.

• What leadership looks like when systems fall short and purpose takes over.

• The role of emotional intelligence and authenticity in high-performance teams.

• How to future-proof your career and your business by leading with pride.

• In a world driven by tech, this episode serves as a reminder that the human touch remains luxury’s greatest asset.

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