In this high-value masterclass episode of The Management OS Podcast, I’m joined by Jake Talbert—Managing Director at Sixth Division and creator of the “Happy Client Factory” and “Smooth Scaling” framework.

This conversation is a goldmine for entrepreneurs, founders, and growth-minded executives who are tired of the chaos and ready to unlock true scaling—without burning out.

Jake and I dive deep into what separates overwhelmed operators from visionary CEOs who build freedom-centric businesses.

Spoiler alert: it’s structure, strategy, and the right mindset.

We talk about the hidden cost of “idea-itis,” why most businesses fail due to a lack of clarity, and how defining the customer journey unlocks exponential growth.

This episode is stacked with tactical gems—from designing an end-to-end client experience that drives referrals, to building high-ownership teams and systems that scale with or without you. You’ll learn how big names and startups alike get customer journeys wrong, and what to do instead to create consistent revenue and raving fans.

We also explore:

✅ The 3 resources every CEO needs to master: Time, Energy & Money
✅ The real ROI of a dialed-in onboarding and delivery system
✅ Why your customer journey IS your business—and how to fix it fast
✅ How to shift from “implementing chaos” to strategic, aligned execution
✅ The keys to building an “owner mindset” team that performs with autonomy
✅ Why chasing revenue without intention leads to burnout and regret
✅ How structure in your business (and life) creates true personal freedom
✅ Lessons from 7–9 figure companies who scaled without scalable systems
✅ Jake’s “Lego Bag” strategy to simplify your operations and marketing
✅ How to use AI, automation, and customer data to create raving client fans

Jake also shares insights from his book The Giver Method, his unique blend of grief recovery coaching, and how personal transformation is often the missing ingredient in business success.

This isn’t just a conversation—it’s a masterclass in how to scale your business and your life intentionally, strategically, and sustainably.

🔗 Want to learn how our proprietary Management OS can transform your business and life?
Visit CEOMasterMind.Ai to book your free strategy session and start building a scalable business without burnout, bottlenecks, or chaos.