I’ve got 3 very important words for you today.

In America, you have probably heard the popular saying, “The customer is always right.” It is supposed to reflect our culture of customer satisfaction and experience. In Germany, there is a twist on that saying which pokes fun at Germany’s own perceived approach to customer service. The saying goes, “In Germany, the customer is King…and he shall be punished for his arrogance.” Ha!

Sometimes words go along with philosophy in how you view or treat people. Sometimes those words are accurate and meaningful, other times they are not.

I’ve got 3 very important words for you today. Words, as a manager or leader, you should be saying to your people at least weekly, if not daily. What are they?

Some of you might think the words are “job well done.” But that is related to their word tasks. They might be okay, but those words, ultimately aren’t particularly fulfilling as a human being.

Others of you might think, “I love you.” Well, yes, those are important words, but probably more appropriate for your family and closest friends.

Still others might think 3 important words are, “Paid vacation days.” or “Friday half days” or even “Work from home”. Those are good, but I have something else in mind.

What we probably hear most often at work though is, “Resend that email.” or “Make it pop” or “Is that done?” Those words don’t usually help.

No, these three important words can go a long way to building relationships, encouraging others, and making work life more fulfilling and meaningful. But, sadly, not that many people use these words regularly.

But you should.

Not saying the 3 words can be frustrating to others, just like you are now frustrated because I have waited so long to tell you what they are. Well, without further delay here they are.