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How STACK Built a Custom GPT to Close Content Gaps
The Marketing Front Lines
18 minutes
2 weeks ago
How STACK Built a Custom GPT to Close Content Gaps
In this episode of The Marketing Front Lines, we speak with Lindsay Powers, SVP of Marketing at STACK Construction Technologies. STACK is one of the only cloud-based construction software platforms supporting the entire project lifecycle from bid through build and beyond. Lindsay shares how she’s built marketing-sales alignment, deployed a custom GPT to identify content gaps, and established clarity as the foundational principle driving her team’s strategy. From navigating the challenges of marketing to a specialized construction audience to leveraging AI as an accelerator rather than replacement, Lindsay provides tactical insights on building credible, outcome-focused marketing in a complex B2B environment.
Topics Discussed
- Building clarity-driven marketing strategies that scale across messaging, measurement, and team alignment
- Developing customer-centric narratives by starting with ”why” before ”how” or ”what”
- Shifting from vanity metrics to pipeline and revenue-focused alignment between marketing and sales
- Creating trust through education and community building versus traditional advertising
- Deploying custom GPT tools to identify content gaps and optimize content strategy
- Balancing AI automation with human authenticity in both product and marketing execution
- Operating lean marketing teams efficiently through strategic tooling and AI acceleration
Lessons For B2B Tech Marketers
- Establish Clarity as Your North Star Principle: Lindsay built her entire marketing strategy around a single word: clarity. Clarity in messaging, measurement, and team alignment drives performance across all marketing functions. This principle guides how STACK proves ROI rather than just promoting software features, leading with value and results instead of capabilities. When teams operate with clear principles, decision-making accelerates and execution improves.
- Start Customer Discovery with ”Why” Before ”What”: Drawing from Simon Sinek’s framework, Lindsay emphasizes stepping back from product features to understand the fundamental purpose behind customer pain points. The process involves walking a mile in customer boots—understanding daily hurdles, listening for what they’re not saying, and exploring what they wish they could do rather than just what they’re currently doing. This depth of customer understanding informs everything from messaging to product roadmap decisions.
- Build Sales-Marketing Alignment Through Shared Revenue Goals: STACK achieved complete marketing-sales alignment by shifting focus from lead volume vanity metrics to pipeline generation and profitability. When both teams speak the same revenue-focused language and share responsibility for go-to-market outcomes, finger-pointing disappears. Marketing treats sales feedback as critical market intelligence that informs not just campaigns but also product development, creating a continuous loop of improvement.
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Sponsors:
Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io
The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe. www.GlobalTalent.co
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