To get in touch with future questions or to be interviewed for a future episode, email hello@ratiopartners.co.uk or visit us at www.ratiopartners.co.uk In today's episode, we will explore The future role of the bank's branch networkThe importance of having the right company culture to drive changeThe challenge of moving beyond the status quo in a big organisation How the Nationwide have engineered their team structure so that teams are empowered to drive rapid changeHow Nation...
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To get in touch with future questions or to be interviewed for a future episode, email hello@ratiopartners.co.uk or visit us at www.ratiopartners.co.uk In today's episode, we will explore The future role of the bank's branch networkThe importance of having the right company culture to drive changeThe challenge of moving beyond the status quo in a big organisation How the Nationwide have engineered their team structure so that teams are empowered to drive rapid changeHow Nation...
Why building the right company culture is key to building a great experience for your customers with Moneyou CEO
The MarTech & Optimisation Podcast
46 minutes
5 years ago
Why building the right company culture is key to building a great experience for your customers with Moneyou CEO
During today's episode, we explore with Bas Boelhouwers, CEO at Moneyou the importance and role that your company culture plays in delivering customer experiences focused on solving your customer's problems. We'll explore:What Moneyou defines as a good customer experience How to build customer empathy into your organisation The role of customer feedback in driving your digital experience roadmap How banking should approach the challenge of building a customer-first approa...
The MarTech & Optimisation Podcast
To get in touch with future questions or to be interviewed for a future episode, email hello@ratiopartners.co.uk or visit us at www.ratiopartners.co.uk In today's episode, we will explore The future role of the bank's branch networkThe importance of having the right company culture to drive changeThe challenge of moving beyond the status quo in a big organisation How the Nationwide have engineered their team structure so that teams are empowered to drive rapid changeHow Nation...
