In this episode of The Mentor Collective, host Christopher Matthews chats with Katie Sutton, a senior manager at Salesforce. They discuss Katie's career journey, her leadership style, and the importance of mentorship.

Katie shares how her experiences, especially at Direct Line Group, shaped her career. A key moment for her was an emotional customer call with an elderly woman, which taught her the value of empathy in customer service—an insight she applies in her leadership.

The conversation highlights the importance of building strong relationships and emotional connections at work, which can enhance career growth and fulfilment. Katie expresses her core values: balance, family, loyalty, and well-being, guiding her interactions and helping create a supportive work environment.

Katie credits much of her success to mentors, particularly women in leadership. She values authenticity, expertise, approachability, and the ability to inspire joy. Her experience reinforces that effective leadership prioritises team members' well-being and personal development.

Achieving career goals involves nurturing emotional connections. Katie’s journey shows how empathy and positive relationships are essential for both personal and professional success.

This episode offers valuable insights for anyone interested in personal growth, leadership, and mentorship.