#226: Navigating Trust, Innovation, & Partnerships in Hotel Tech

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The Modern Hotelier

David Millili & Steve Carran

242 episodes

4 days ago

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

All content for The Modern Hotelier is the property of David Millili & Steve Carran and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

#226: Navigating Trust, Innovation, & Partnerships in Hotel Tech | with Wendy Zapach

The Modern Hotelier

13 minutes

2 months ago

#226: Navigating Trust, Innovation, & Partnerships in Hotel Tech | with Wendy Zapach

In this episode, we’re live on the trade show floor at The Hospitality Show in Denver, Colorado, sitting down with Wendy Zapach, Chief Revenue Officer at Optii. We dive into the major shifts happening in hotel technology, why mergers and acquisitions are shaking up the industry, and what hoteliers should be demanding from their tech partners moving forward.

Key Topics Discussed:

Why consolidation in hotel tech is creating innovation gaps
How tech mergers affect operators, guest experience & trust
What hoteliers should ask when a tech partner changes ownership
How to tell real AI solutions from AI “fluff”
Why bigger tech ecosystems don’t always mean better outcomes

Wendy shares insider insights on predictive intelligence, machine learning, open APIs, data transparency, and how hotel teams can protect guest experience while modernizing operations.

Watch the FULL EPISODE on YouTube: https://youtu.be/BRH7_W6sVZs

Links:
Wendy on LinkedIn: https://www.linkedin.com/in/wendyzapach/
Optii: https://www.optiisolutions.com/

For full show notes head to: https://themodernhotelier.com/episode/226

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Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.