#227: Making Great Guest-Facing Technology Seamless

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The Modern Hotelier

David Millili & Steve Carran

242 episodes

5 days ago

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

All content for The Modern Hotelier is the property of David Millili & Steve Carran and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

#227: Making Great Guest-Facing Technology Seamless | with WorldVue

The Modern Hotelier

10 minutes

2 months ago

#227: Making Great Guest-Facing Technology Seamless | with WorldVue

In this episode, we’re coming to you live from the bustling show floor of The Hospitality Show in Denver, Colorado, inside the WorldVue booth.

Steve Carran sits down with four of WorldVue’s top leaders to uncover how the company has evolved into one of the most trusted hotel technology partners in the world — and where guest experience technology is headed next. Tune in for real talk on global rollout, partnership criteria, AI & IoT personalization, and making hotel tech “invisible” for better stays.

What you’ll hear in this episode

The WorldVue origin story and growth mindset
How WorldVue evaluates partners and technology
Balancing global consistency with local execution and guest expectations
Deep dive on Compass — extending the guest experience beyond the room using AI & IoT
Practical examples of guest personalization and why “people first” still wins

Watch the FULL EPISODE on YouTube: https://youtu.be/gLK3KQZSGBE

Links:
WorldVue: https://www.worldvue.com/
Robert Grosz: https://www.linkedin.com/in/robert-g-9806552/
Chris Guthery: https://www.linkedin.com/in/chrisguthery/
Scott Jamison: https://www.linkedin.com/in/scott-jamison-yyz28/
Mark Schaps: https://www.linkedin.com/in/mschaps/

For full show notes head to: https://themodernhotelier.com/episode/227

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Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.