The podcast for SaaS founders and operators, where we discuss how to build and grow B2B SaaS in a modern way. Real conversations, straight from the heart.
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The podcast for SaaS founders and operators, where we discuss how to build and grow B2B SaaS in a modern way. Real conversations, straight from the heart.
Should you do Quarterly Business Reviews (QBRs) with your customers?
The Modern SaaS Podcast
5 minutes 49 seconds
3 years ago
Should you do Quarterly Business Reviews (QBRs) with your customers?
In this episode, Jane Chowaniec (VP of Customer Success, ISI) and Mark Stagi (VP of Customer Success, Avoma) discuss how businesses may sometimes not make the best use of Quarterly Business Reviews (QBRs) and how to adapt it in the best interest of the customer.
➡️ Key Points covered
00:30 - The pain point around how QBRs are run
01:40 - How to make QBRs valuable
02:02 - Monthly value emails
03:15 - Should a QBR be a meeting?
03:43 - EBR instead of QBRs
05:13 - The real value in QBRs
➡️ The Modern SaaS Podcast
Take a look at our other podcast episodes - https://www.avoma.com/podcast
➡️ Related resource
https://www.avoma.com/blog/using-qbrs-to-add-value
The Modern SaaS Podcast
The podcast for SaaS founders and operators, where we discuss how to build and grow B2B SaaS in a modern way. Real conversations, straight from the heart.
