Discover, in this second part of Louise's journey, the amazing breakthrough that she stumbled upon by accident, while working as a carer in an English residential care home. Share her very moving personal experiences with two residents. See how they responded as she attempts to engage with them and cheer them up. Both were living with dementia and a form of aphasia. Neither had been known to speak for a number of years. What was the turning point in the lives of the two residents and indeed of Louise herself? Was it a change in medication? - No, a scientific application of therapy? - No. It was something so simple yet so powerful ...