Episode Overview: This episode explores the vital aspect of trust between homeowners and installers within the home improvement industry. Anna Thompson from LABC shares in-depth insights on how mutual understanding and communication can rebuild trust and improve project outcomes. What You Will Learn: The historical context of mistrust between homeowners and installers and the pivotal factors that contribute to it. Details on the Building Safety Act 2022 and how it aims to enhance safety and accountability in building practices. Specific rights, responsibilities, and reasonable expectations for both homeowners and installers to foster a transparent relationship. Featured Guest: Anna Thompson, Head of Engagement at Local Authority Building Control (LABC) Resources Mentioned: Competent Person Schemes: https://www.gov.uk/guidance/competent-person-scheme-current-schemes-and-how-schemes-are-authorised#current-schemes LABC: https://www.labc.co.uk/ LABC’s Front Door: https://labcfrontdoor.co.uk/ Ask Anna: https://labcfrontdoor.co.uk/ask-anna TrustMark NHIC Doorstep Digest on Improving Trust in Home Improvement Projects: https://nhic.org.uk/doorstep-digests/improving-trust-in-home-improvement-projects/ The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/ Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50 Our sponsors - CORGI Services and Recticel https://corgiservices.com/ https://www.recticelinsulation.com/en-gb/home Visit the NHIC website: https://nhic.org.uk/