Michael Ostbye shares his extensive experience in customer service across the outdoor and automotive industries. He discusses the evolution of customer loyalty, the impact of Google reviews, and the importance of going the extra mile for customers. Michael emphasizes the need for empathy in customer interactions and the significance of building relationships. He also highlights the role of data in decision-making while maintaining a human touch in service. The conversation concludes with Michael's aspirations for the future of customer experience and advice for business leaders. If you want to reach out to Michael connect with https://www.linkedin.com/in/michaelostbye/