Great customer experience, the only competitive strategy in today's business reality, is fueled by great leadership. Culture starts at the top, but many brands don't drive customer-first strategy in their business models. For those at the top who want to make that leap but don't know how, Customer Experience expert Liliana Petrova joins leaders who share what they do to put the customer at the center of their business.
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Great customer experience, the only competitive strategy in today's business reality, is fueled by great leadership. Culture starts at the top, but many brands don't drive customer-first strategy in their business models. For those at the top who want to make that leap but don't know how, Customer Experience expert Liliana Petrova joins leaders who share what they do to put the customer at the center of their business.
Improving Patient Experience with Video - with Meghan Nechrebecki
The One Thing - Customer Experience From the Top
40 minutes
4 years ago
Improving Patient Experience with Video - with Meghan Nechrebecki
Every business must participate in the digital journey. How do you jump to digital if traditionally you haven't had to focus on your customer, as an industry. This is the challenge for health care. Today health care systems are supposed to meet patients where they are, and they are forced to figure it out while in motion. What's more, they have to learn from other industries. Meghan Nechrebecki, Founder/CEO of Healthcare Transformation and passionate health care administration expert, joins Liliana Petrova. She's someone who saw this coming, and who understands how the health care industry can rise to rise the challenge.See omnystudio.com/listener for privacy information.
The One Thing - Customer Experience From the Top
Great customer experience, the only competitive strategy in today's business reality, is fueled by great leadership. Culture starts at the top, but many brands don't drive customer-first strategy in their business models. For those at the top who want to make that leap but don't know how, Customer Experience expert Liliana Petrova joins leaders who share what they do to put the customer at the center of their business.
