Jim Oliveri, Parts Director at West Herr Auto Group. With 31 years at the 75-year-old company, he promotes empowerment, operational excellence, and profitability through logistics, people, and metrics. Jim mentors leaders, drives performance via structure and wholesale strategies, and prioritizes local ownership and customer satisfaction. He balances financial success with employee well-being, cherishing their career growth.
Jim Oliveri discusses his automotive industry experience, focusing on parts operations, dealership challenges, customer service, inventory management, and fixed operations opportunities. He offers advice for new leaders, emphasizing collaboration and learning.
The conversation ends with insights into the evolving automotive industry.
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Takeaways
Dealership success hinges on often-overlooked parts operations.
Customer service is a key focus.
There are many opportunities within fixed ops that dealerships often miss.
Chapters:
00:00 Unexpected Career in Park Services
05:56 Automotive Repair Challenges Today
06:32 Supply Chain Challenges in Snowbelt
10:54 "Monthly Internal Inventory Audits"
12:57 Fred Beans: Different Warehouse System
16:22 "Maximize Profit Within Your Business"
21:54 Lifetime Lessons on Friendship & Growth
25:18 Challenging Year but Staying Strong
25:44 Leases Returning in Buffalo
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com